MAKING AN IMPACT! Teknokrat Informatics Student Completes IT Support Internship in Industry, Strengthening Skills and Career Readiness
Bandar Lampung – Universitas Teknokrat Indonesia continues to strengthen its commitment to industry-oriented learning through student internship programs. One of its outstanding undergraduate Informatics students, Alfa Salam Alfianto, successfully completed an internship at PT Indokom Samudra Persada, lasting more than three months, from March 2 to June 13, 2026.
The program reflects the spirit of #KAMPUSBERDAMPAK (Impactful Campus) by providing students with opportunities to develop their academic knowledge and professional competencies through direct workplace experience.
During the internship, Alfa was assigned to the IT Support team, where he participated in various technical activities involving maintenance, troubleshooting, and support for the company’s information technology infrastructure.
Hands-On Experience in Resolving IT Issues
Throughout his internship at PT Indokom Samudra Persada, Alfa gained practical experience in addressing information technology issues encountered in daily business operations.
His responsibilities included computer and network troubleshooting, resolving issues with Closed-Circuit Television (CCTV) systems that failed to display output, and repairing printers.
These experiences helped him understand that IT Support requires more than theoretical knowledge. The role also demands attention to detail, analytical thinking, and the ability to identify and implement appropriate solutions efficiently.
“I gained a lot of experience during my internship. I was involved in daily IT Support activities, from PC and network troubleshooting to resolving CCTV output issues and repairing printers,” Alfa said.
He also gained experience replacing hardware components that required precision, including replacing a printer’s mainboard.
“I also learned how to replace essential components, such as a printer mainboard. Beyond technical skills, I became more disciplined in managing time and meeting work targets,” he added.
A Supportive Workplace Encourages Active Participation
Beyond technical experience, Alfa was particularly impressed by the supportive and open working environment at PT Indokom Samudra Persada.
During his internship, he received guidance from the team while also having opportunities to discuss challenges and contribute ideas when addressing technical problems.
According to Alfa, this openness made the internship more meaningful because he was encouraged to participate actively in problem-solving rather than simply observe the team’s work.
“What I found interesting was that when I had my own approach or ideas, the team was willing to consider them. I felt genuinely involved rather than just being an observer,” Alfa explained.
This experience helped him understand the importance of communication, teamwork, accountability, and active participation in a professional working environment.
Developing Problem-Solving Skills in Industry
The internship strengthened Alfa’s technical abilities in Informatics while helping him develop essential soft skills for his future career.
Working directly with computer hardware and network issues taught him to identify problems, analyze their causes, evaluate possible solutions, and carry out appropriate corrective actions.
These problem-solving abilities represent valuable competencies gained through practical industry experience.
“My experience was very positive and memorable. I had the opportunity to see firsthand how an IT Support professional works. I gained valuable technical knowledge while learning to adapt to a professional working environment,” Alfa said.
The experience has provided him with a valuable foundation as he prepares to enter the workforce after completing his studies at Universitas Teknokrat Indonesia.
Vice Rector: Students Must Be Ready to Solve Real-World Industry Problems
Alfa Salam Alfianto’s internship received appreciation from the Vice Rector of Universitas Teknokrat Indonesia, Dr. H. Mahathir Muhammad, S.E., M.M.
Mahathir highlighted that students working directly as IT Support professionals demonstrate the practical implementation of #KAMPUSBERDAMPAK. Rather than relying solely on theoretical learning, students gain experience addressing genuine technological challenges in an industrial setting.
“I highly appreciate our Informatics undergraduate student who successfully completed his internship at PT Indokom Samudra Persada. This is a tangible demonstration of the #KAMPUSBERDAMPAK spirit. Our students do not simply study theory; they work directly as IT Support personnel, addressing real challenges in industry,” Mahathir stated.
He emphasized that experience in managing devices and technology systems is essential for developing students’ professional readiness.
“Through network troubleshooting, CCTV maintenance, and hardware repairs, students learn responsibility and problem-solving. We are confident that graduates of Universitas Teknokrat Indonesia’s Informatics program will become digital talents who are ready to work, adapt, and deliver solutions for industry,” he added.
Implementing MBKM to Develop Career-Ready Digital Talent
The internship forms part of the implementation of Merdeka Belajar Kampus Merdeka (MBKM) at Universitas Teknokrat Indonesia, which provides students with opportunities to gain learning experiences beyond the classroom.
Through direct industry exposure, students can test and apply the knowledge acquired during their studies in real workplace situations.
Alfa’s experience as an IT Support intern also demonstrates the importance of integrating academic knowledge, technical expertise, communication skills, discipline, and problem-solving abilities to develop capable digital professionals.
Universitas Teknokrat Indonesia continues to encourage learning experiences that align with industry requirements. Its goal is to ensure that graduates possess not only academic qualifications and theoretical knowledge but also practical experience, professional competencies, and the ability to adapt to changing workplace demands.
Through this internship program, the university continues to bring the #KAMPUSBERDAMPAK commitment to life by providing meaningful industry experience and strengthening partnerships between higher education and the business sector.
Alfa’s experience at PT Indokom Samudra Persada demonstrates how experiential learning can prepare Informatics students to become competent, adaptable professionals ready to contribute to Indonesia’s digital industry.
